Peak2005's STORE POLICIES

Welcome

Welcome to the Peak2005 Engineering. Customer's satisfaction is our goal. We will respond to your inquiries within 24 hours. We normally ship within 3 business days after payment is made.
Thank you for visiting us.

Payment

Payments are due at time of checking out. If you need to cancel your order, please note that you need contact us before the order is shipped, otherwise cancellation will not be accepted.
We accept only PayPal check out (credit cards must be used in PayPal system)
 
After we receive your PayPal payment, we will send you an email to confirm your shipping address.

Shipping

Most orders are shipped within 3 business day. If your order is placed on weekend, the shipment will be out on Tuesday or Wednesday.
We always ship by registered airmail. If you'd like to use carriers like UPS or FedEx, please contact us. Tracking number is provided to every shipment and can be tracked from Thailand Post website.
If you would like to have item insured, please also contact us.
If you don't see your country listed, please contact us for a shipping quote.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.
Please be reminded that International orders may take up to 6 weeks to be delivered. The shipment often arrives your your country sooner but the custom may hold the item for import tax. Please contact us if you have not received your item within 4 weeks and we will start looking into the matter.
 
**Customers are responsible for duties, taxes, and other fees incurred on international packages. Also, please be advised that we will NOT falsify customs documents by marking a package as a "gift" or changing the monetary value of the contents.**
 
To estimate your country's import tax, click this link

How can I track my order?

Simply click on the order status link and sign onto the site. You will be able to see the status of your order and a tracking link will appear once the order has shipped or check your tracking number at Thailand Post website.

How do I cancel or change an order?

It takes 2-3 days to pack and ship your order after it has been placed. If requested, we will do our best to stop your order before it has shipped. However, once it has shipped, we will be unable to change or cancel your order. You will have to follow the return policy below.

Refunds and Exchanges

please read info carefully and feel free to ask any questions.
 
Refunds will be made if item is returned within 5 days, shipping at buyers expense. Shipping charges will NOT be refunded. A reason must be given for the return (ie. not as described) There is a 15% restocking fee on returns, which will be deducted from your purchase price. Please let us know immediately if an item does not arrive or is damaged so that we can contact the postal service and get the problem resolved.
 
If you are not certain of each product please feel free to contact me before you buy
 
We do try to take as many images as possible, and write a clear description, do not hesitate to contact us for more images or questions!
 
NO REFUNDS FOR INTERNATIONAL BUYERS WHO REFUSE PACKAGES DUE TO CUSTOM FEES OR ANY OTHER REASON.
 

WEBSITE PRIVACY POLICY

What is this Privacy Policy for?

This privacy policy sets out how “www.peak2005.com” uses and protects any information that you give “www.peak2005.com” when you use this website.

www.peak2005.com” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.peak2005.com” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jul 29, 2015.

What we collect

We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customize the website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes.
• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at peak.up@hotmail.com . We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.